Amphan-Kolkata-Trees-Uprooted

Super-Cyclone Amphan’s Trail of Destruction: Despatch from Kolkata

Our housing society was a battlefield that day. Our beloved Hercules was up against the fire-breathing Cacus. As per the legend Hercules was supposed to emerge victorious. He had stood the test of time; had been there since our birth, deeply rooted. Every morning his residents would sing beautiful songs to wake us up. He was our saviour, our friend, someone who never asked anything in return for his services. He was our hero in every sense!

Suddenly, the window panes crashed against something hard. Shattered glass was all over the floor. One branch of our beloved ‘Neem gaach’ (Neem tree) had smashed into our living room window. It was an ominous sign. To our horror, the giant tree lay uprooted. Cacus had won this time. Only that it was called – AMPHAN! Imagine an old family member, someone whom you have seen every day of your life since your birth passes away one day, all of a sudden, due to a fatal accident. We felt the same when our beloved Hercules lay felled as good (or bad) as dead!

Amphan unleashed its terror in the City of Joy that ill-fated afternoon. The city was already reeling under the pressure of rising COVID-19 cases, Amphan added to the ordeal. The super cyclone was slated to arrive in the afternoon and it did with precision. Thundering winds with rising speeds multiplied the uneasiness, every passing second. We were constantly checking our phones for live updates on the wind speed. The winds soon crossed the century mark, and another half century in a jiffy. By five in the evening the cyclone was at its harshest, taking away anything and everything that blocked its path. One could only hear (didn’t have the audacity to slide the windows and see) glass panes smashing here and there, trees being wrecked and temporary roofs flying like gigantic kites. Let alone a person like me in his early thirties, it was something unseen even by the older generations. Those few hours felt like a live terror attack with guns and explosives blazing outside and we, the common people hiding in our shelters praying for all of it to end.

There is an age-old tradition in Bengal where people blow conches and recite verses praising Goddess Kali in times of deep trouble. There is a strong belief that the Divine Mother will protect her children. That evening was no different. A series of conches blew and Women from every household produced the sacred ‘Ululudhvani’ as if asking the Goddess for mercy. Call it the power of prayer, the Super cyclone diminished into a thunderstorm by eight in the evening and into a nagging drizzle late into the night. We thought it was the end of the battle. However, it was just the beginning, there was more to come!

At around 10pm the power went off. We switched on our mobile phone lights to find the mobile network gone as well. So, we were there disconnected from the rest of the world plunged into darkness. That night we could sleep quite peacefully; the weather was cool and the wind had turned into a breeze. When the power did not restore in the morning, was when the real trouble started. With no power overnight, the water tank was empty. Rest need not be explained! Carrying heavy buckets of water from a community tube-well to the fourth floor of the building with no lift was a pain. Even more annoying was to stand in the long queues there maintaining social distancing. A few people made a business out of this as well. They filled the 20 litres mineral water jars with the underground water and started selling them at Rs. 100 (yes you read it right!) apiece. The days after a cyclone are generally hot and humid and this one was no different. It was a penance to sit in the hot tandoor that our apartment had become by the afternoon. With no retrieve in sight people were cursing their stars! The troubles compounded in the night. People shifted their base to the terrace for some respite and it did work. The mosquitoes had a feast that night; gallons of human blood at their disposal!  

The story went on for almost a week. There was hardly any cash left. The entire contingency cash usually kept aside by every family for such times was about to finish. There was no network for online payments and the cash machines (ATMs) were all out of order. However there was no problem in managing essentials as the local shop owners and vegetable vendors were co-operative. I realised the futility of online shopping and delivery apps that day. In times of trouble, the local shopkeeper and sabjiwallah comes to your rescue. The system was exposed like never before. It seemed the government did not care for its citizens or perhaps it cared but was just not capable enough to deal with the crisis. The electric supply company stopped responding to calls after giving umpteen false hopes. Every morning someone would say the power would be restored by the evening and in the evening, the next evening! Amidst all this we were unaware of the situation outside our housing society. Firstly, there was no Power so all modes of communication were long gone. Secondly, the lockdown; one could not look beyond the boundaries of one’s own home! Finally, after the combined effort of the people the power was restored on the ninth day. We breathed easy. The mobile network was still elusive, but the thought of running water in taps itself was a reliever!

After another two days the mobile and Television were buzzing again. It was then, that we realized the actual impact of Amphan. The plight of the Sunderbans dwarfed our troubles. The videos and images of people dying of hunger and diseases pricked our hearts. The number of destitute rose day by day. We learnt that The Honourable Prime Minister had visited Bengal and promised a hefty relief package as well. Many social organisations are working with the government to help the affected. Here I want to mention my friend Dr. Deb. He along with his team of volunteers visited coastal villages and areas around Sunderbans. They organised many relief camps distributing food, medicines and other essentials to the people. He is not alone in this venture. Many NGOs and other philanthropists have come forward in this time of calamity. The government is also working on rehabilitating the homeless and providing the relief. The pace is slow, given the pandemic engulfing the entire world right now!

Now after almost three weeks life is limping back to normal. However, Amphan has shown us some harsh realities of life, which we often tend to ignore. The only certainty about life is that it is uncertain. One moment you are building castles of happiness; the next moment a wave grief sweeps away all the sand. In the era of technology and automation, one should not forget the humane touch. We should remember technology is secondary, humanity is supreme!

Cover Image – A tree uprooted during heavy rain infront Tipu Sultan Masjid after the landfall of super cyclone ‘Amphan’, in Kolkata (Photo Credit: PTI)

Down With COVID-19, the Hospitality Industry Remains Hospitalised With No Vaccine in Sight

“Hello sir, I want to cancel my booking for the month of May. Can you please process the refund? Here are my account details,” read a whatsapp message from Mr. Sinha, our guest to be in our latest Sikkim property. I thought of requesting him to change his mind and accept our offer for extension instead of cancellation but resisted the temptation. It was futile though. Almost everyone before him had turned down the offer. Almost every advance booking had been cancelled by now. Transferring the refunds was a big challenge. Once you receive a payment, it does not stay in the bank account. Either it gets invested or spent in various other business activities. No one ever thought of a cent percent cancellation rate and we cannot blame anyone for this. The current COVID-19 crisis has left everyone vulnerable.

Most of the hotels across India work on the lease system. Instead of buying a property from the owner or building it from scratch, it is always beneficial to opt for a lease. This way, one has an option of winding up the business, lest it fails to click. This is the segment the recent COVID-19 crisis has hit the most. Most of the business owners rely on the summer months to cover up the lease value. The school break, peak wedding season and an intolerable heat wave across the country make the summer months an ideal time for family vacations.

People plan their trips well in advance. The advance bookings start right from the winter season. Now that the turn over for this quarter will be a big ZERO, there are now question marks on even recovering the lease amount, let alone the profits. Summer season has always provided meaty profits to the hospitality industry. The outcomes are swollen bank accounts and a hope of a profitable season. These are high motivating factors as hotel industry is cost intensive. Property and staff maintenance require hefty sums. A little negligence on any front can lead to a below par rating across web portals leading to negative publicity and drop in sales. No one in the hotel industry can afford this.

 

Despite the revenue dropping down, staff salaries need to be paid. Staves who have been with the owners through thick and thin also have families to feed. While discussing their hardships I should mention the case of Mr. Pratap, our head chef. Once the situation worsened and we stopped operations, naturally, he desired to leave for his native place in Bengal. However, he was stopped at the Sikkim Bengal border. The Sikkim government had sealed the borders the same morning. Poor chap has been staying in a small lodge near the border and paying for his rent and food, away from family and work.

Some of the hotels have been converted into quarantine centres while some are hosting the stranded tourists. The hoteliers still receive regular electricity and utility bills at commercial rates. The tour operators who form the backbone of tourism are also under immense pressure. The fleet of vehicles need regular maintenance and timely overhaul. Owing to lockdown extensions, the machines will face degradation. Most of the transport services thrive on bank loans. In these turbulent times the EMIs pose a serious challenge. Till now, nothing concrete has been said or done in this regard. Several places where tourism serves as the sole source of income for the people have been the worst affected. List of people affected the most include hotel and lodge owners, drivers, travel agents, tour guides, owners of small restaurants and eateries, and regional craftsmen and artistes.

The government has been mostly proactive in dealing with the pandemic. The nationwide lockdown and economic package for the poor bear a testimony to this. The Prime minister in his latest declaration has announced a substantial chunk of GDP as a relief package for medium and small enterprises. It is still unclear how much of that is aimed for revival of hospitality industryan industry that contributes close to 10 percent of the GDP and employs over 8 percent of the labour force. One can just hope of a generous share out of the package. It may just be the panacea for an industry whose death is imminent. State governments also need to lend a supporting hand. Lowering electricity and other utilities rates, suspension of various local taxes and easing other regulations may also reduce the burden. Waiver of the bills for the next few months will be a welcome measure.

Across the country we have SEZs, why can’t centres of tourism come under the ambit of SEZs? Such centres may be provided with some additional perks like tax relief, subsidised rates for hotel supplies, subsidised fuel etc. Since the goods producing industries will now operate with a much lower labour force, the cost of production will also increase. Add to it the mandatory sanitization protocols, the prices of general use items may shoot up by 25 to 30 percent. All this will trickle down to the customers, the tourists, in this case. This will also act as a deterrent to tourism. Exempting tourism from GST might just pull down the rise in cost. The tourism industry is thus at the mercy of the government.

 

Once the lock down is lifted, other economic activities will resume, albeit slowly. Agriculture will restart, markets will reopen and production of essentials and even non-essentials will commence. Now that people focus on bare essentials, planning a vacation will be the last thing on their mind. Various modes of travel are suspended. Even if the services resume, people will hesitate in stepping out. The future is bleak and there are no signs of recovery for the future. The hospitality industry is looking into a dark tunnel with no ray of hope.  

One solitary positive aspect of the COVID-19 has been the restoration of nature. Mother nature has been at her prime in the past few weeks. Pollution levels have dropped and air and water quality have improved significantly. A deep breath of the mountain air or a gulp of the clear river water is sufficient to rejuvenate the gloomy minds. Hope sustains life! So one can be just hopeful of a COVID vaccine sometime soon. It is the only development that can restore faith in people’s minds. People will travel to new places, meet new people, make new friends without hesitation. Well, all this needs to be seen in the future, but till then the heart can only pray for the well-being of all.

“सर्वे  सन्तु  निरामयाः”

 

Cover Image by K. Kliche from Pixabay