I am a loyalist as a customer. My brand of toothpaste has not changed in all these thirty years. I might have occasionally tried other ones, but I duly return to my favourite brand. Spending more than 9 years in my first job did teach me that nobody is indispensable, yet I tend to believe that I matter as a customer. I also know that the vendor who sells me vegetables, charges relatively more than the other ones around, yet I find it difficult to move on from her. Continue reading “Dear Zomato”
